Standard terms of sale for consumer purchases of goods over the Internet
Table of contents
- 1. The agreement
- 2. Parties
- 3. Price
- 4. Entering into an agreement
- 5. Payments
- 6. Delivery
- 7. The risk of the item
- 8. Right of withdrawal
- 9. Delay and non-delivery – buyers’ rights and deadline for reporting claims
- 10. Defect in the item – the buyer’s rights and complaint deadline
- Correction or re-delivery
- Price reduction
- 11. Seller’s rights in the event of the buyer’s default
- Interest on late payment / collection fee
- Fee for uncollected non-prepaid goods
- 12. Warranty
- 13. Personal information
- 14. Conflict resolution
This purchase is governed by the following standard terms and conditions of sale for consumer purchases of goods over the Internet. By consumer purchases is meant here the sale of goods to consumers who do not mainly shop as part of business activities, and when the seller acts in business activities with sales of goods over the internet. The contract has been prepared and recommended for use by the Consumer Ombudsman.
Consumer purchases over the Internet are mainly regulated by the Contracts Act, the Consumer Purchases Act, the Marketing Act, the Right of Withdrawal Act and the E-Commerce Act, and these laws give consumers inalienable rights. The terms of the contract are not to be construed as limiting the statutory rights, but set out the parties’ most important rights and obligations for trade. The seller may choose to offer the buyer better terms than those set out in these terms of sale.
In cases where the contract does not directly provide the solution to a problem, the contract must be supplemented with relevant legal provisions.
1. The agreement
The agreement consists of these terms of sale, information provided in the ordering solution and any specially agreed terms. In the event of any conflict between the information, what is specifically agreed between the parties will prevail, as long as it does not contravene mandatory legislation.
The agreement will also be supplemented by relevant legal provisions that regulate the purchase of goods between businesses and consumers.
Firmanavn: The Peruvian House Diaz Prada,
Contact address: Gimleveien 20B, 0266 OSLO
Telephone number: +47 925 40 835
Organization number: 925 825 875
The buyer is the consumer who makes the order, and is hereinafter referred to as the buyer / buyer.
The stated price for the item and services is the total price the buyer must pay. This price includes all additional costs. Additional costs that the seller before the purchase has not informed about, the buyer shall not bear.
4. Entering into an agreement
The agreement is binding on both parties when the buyer has sent his order to the seller.
However, the agreement is not binding if there have been typing or typing errors in the offer from the seller in the ordering solution in the online store or in the buyer’s order, and the other party realized or should have realized that such an error existed.
The seller can demand payment for the item from the time it is sent from the seller to the buyer.
If the buyer uses a credit card or debit card when paying, the seller can reserve the purchase price on the card when ordering. The card will be charged on the same day as the item is sent.
When paying with an invoice, the invoice to the buyer is issued when the item is shipped. The payment deadline is stated on the invoice and is a minimum of 14 days from receipt.
Buyers under the age of 18 cannot pay with a subsequent invoice.
Delivery takes place when the buyer, or his representative, has taken over the thing.
If the delivery time is not stated in the order solution, the seller must deliver the item to the buyer without undue delay and no later than 30 days after the order from the customer. The item must be delivered to the buyer unless otherwise agreed between the parties.
7. The risk of the item
The risk for the item passes to the buyer when he, or his representative, has had the goods delivered in accordance with clause 6. If the delivery time has come and the buyer fails to take over an item made available to him or her under the agreement, the buyer still bears the risk for loss or damage due to properties of the item itself.
8. Right of withdrawal
Unless the agreement is exempt from the right of withdrawal, the buyer may cancel the purchase of the item in accordance with the Right of Withdrawal Act.
The buyer must notify the seller of the use of the right of withdrawal within 14 days from the deadline begins to run. The deadline includes all calendar days. If the deadline ends on a Saturday, public holiday or public holiday, the deadline is extended to the nearest working day.
The cancellation deadline is considered complied with if notification is sent before the expiry of the deadline. The buyer has the burden of proving that the right of withdrawal has been exercised, and the notification should therefore be made in writing (right of withdrawal form, e-mail or letter).
The cancellation period begins to run:
- When purchasing individual items, the cancellation period will run from the day after the item (s) is received.
- If a subscription is sold, or the agreement involves regular delivery of identical goods, the deadline runs from the day after the first shipment is received.
- If the purchase consists of several deliveries, the cancellation period will run from the day after the last delivery has been received.
The withdrawal period is extended to 12 months after the expiry of the original deadline if the seller does not state before the conclusion of the agreement that there is a right of withdrawal and a standardized withdrawal form. The same applies in the event of lack of information about terms, deadlines and procedures for using the right of withdrawal. If the trader provides the information during these 12 months, the cancellation period still expires 14 days after the day the buyer received the information.
When using the right of withdrawal, the item must be returned to the seller without undue delay and no later than 14 days from notification of use of the right of withdrawal has been given. The buyer covers the direct costs of returning the item, unless otherwise agreed or the seller has failed to state that the buyer will cover the return costs. The seller cannot set a fee for the buyer’s use of the right of withdrawal.
The buyer can try or test the item in a responsible manner to determine the item’s nature, properties and function, without the right of withdrawal lapse. If testing or testing of the item goes beyond what is justifiable and necessary, the buyer may be responsible for any reduced value of the item.
The seller is obliged to repay the purchase price to the buyer without unnecessary delay, and no later than 14 days from the seller was notified of the buyer’s decision to exercise the right of withdrawal. The seller has the right to withhold payment until he has received the goods from the buyer, or until the buyer has submitted documentation that the goods have been returned.
9. Delay and non-delivery – buyers’ rights and deadline for reporting claims
If the seller does not deliver the goods or deliver it too late according to the agreement between the parties, and this is not due to the buyer or the buyer, the buyer according to the rules of consumer Chapter 5 in the circumstances withhold payment , demand fulfillment esteem , raise agreement and / or claim compensation from the seller.
In the event of a claim for default rights, the notification should, for evidentiary reasons, be in writing (eg e-mail).
The buyer can maintain the purchase and demand fulfillment from the seller. The buyer may not, however, demand fulfillment if there is an obstacle which the seller cannot overcome, or if fulfillment will entail such a great inconvenience or cost to the seller that it is in significant disproportion to the buyer’s interest in the seller fulfilling. Should the difficulties disappear within a reasonable time, the buyer can still demand fulfillment.
The buyer loses his right to demand fulfillment if he or she waits unreasonably long to advance the claim.
If the seller does not deliver the goods at the time of delivery, the buyer shall encourage the seller to deliver within a reasonable additional deadline for fulfillment. If the seller does not deliver the item within the additional deadline, the buyer can cancel the purchase.
However, the buyer can cancel the purchase immediately if the seller refuses to deliver the item. The same applies if delivery at the agreed time was decisive for the conclusion of the agreement, or if the buyer has informed the seller that the time of delivery is decisive.
If the item is delivered after the additional deadline set by the consumer or after the time of delivery that was decisive for the conclusion of the agreement, the claim for cancellation must be made within a reasonable time after the buyer became aware of the delivery.
The buyer can claim compensation for a small loss due to the delay. However, this does not apply if the seller proves that the delay is due to an obstacle beyond the seller’s control which could not reasonably have been taken into account during the contract period, avoided, or overcome the consequences of.
10. Defect in the item – the buyer’s rights and complaint deadline
If there is a defect in the item, the buyer must within a reasonable time after it was discovered or should have been discovered, notify the seller that he or she will invoke the defect. The buyer has always complained in time if it happens within 2 months. from the defect was discovered or should have been discovered. Complaints can be made no later than two years after the buyer took over the item. If the product or parts of it are intended to last significantly longer than two years, the complaint period is five years.
If the item has a defect and this is not due to the buyer or the buyer, the buyer according to the rules of consumer law, Chapter 6 in the circumstances withhold payment , choose between correction and redelivery , demand a price reduction , require the agreement raised and / or demand compensation from the seller.
Complaints to the seller should be made in writing.
Correction or re-delivery
The buyer can choose between claiming the defect corrected or delivery of similar items. The seller may nevertheless oppose the buyer’s claim if the implementation of the claim is impossible or the seller causes unreasonable costs. Correction or re-delivery must be made within a reasonable time. The seller is in principle not entitled to make more than two remedial attempts for the same defect.
The buyer can demand a suitable price reduction if the item is not corrected or returned. This means that the ratio between reduced and agreed price corresponds to the ratio between the value of the item in defective and contractual condition. If there are special reasons for it, the price reduction can instead be set equal to the significance of the defect for the buyer.
If the item has not been repaired or returned, the buyer can also cancel the purchase when the defect is not insignificant.
11. Seller’s rights in the event of the buyer’s default
If the buyer fails to pay or meet other obligations under the agreement or the law, and this is not due to the seller or conditions of the seller, the seller in accordance with the rules of consumer law, Chapter 9 in the circumstances keep the item back , demand fulfillment of the agreement, require the agreement raised and claim compensation from the buyer. The seller will also, depending on the circumstances, be able to claim interest in the event of late payment, collection fee and a reasonable fee for uncollected goods .
The seller can maintain the purchase and demand that the buyer pay the purchase price. If the item is not delivered, the seller loses his right if he waits unreasonably long to advance the claim.
The seller may terminate the agreement if there is a material default or other material default on the part of the buyer. The seller can still not withdraw if the entire purchase price has been paid. If the seller sets a reasonable additional deadline for fulfillment and the buyer does not pay within this deadline, the seller can cancel the purchase.
Interest on late payment / collection fee
If the buyer does not pay the purchase price in accordance with the agreement, the seller can demand interest on the purchase price in accordance with the Late Payment Interest Act. In the event of non-payment, the claim can, after prior notice, be sent to the Buyer can then be held liable for fees under the Debt Collection Act.
Fee for uncollected non-prepaid goods
If the buyer fails to collect unpaid goods, the seller may charge the buyer a fee. The fee shall at most cover the seller’s actual outlay for delivering the goods to the buyer. Such a fee cannot be charged to buyers under 18 years of age.
Warranty given by the seller or manufacturer gives the buyer rights in addition to those the buyer already has under mandatory legislation. A guarantee thus does not imply any restrictions on the buyer’s right to complaint and claims in the event of delay or defects pursuant to items 9 and 10.
13. Personal information
The person responsible for processing collected personal data is the seller. Unless the buyer agrees to something else, the seller may, in accordance with the Personal Data Act, only collect and store the personal data necessary for the seller to be able to carry out the obligations under the agreement. The buyer’s personal information will only be disclosed to others if it is necessary for the seller to implement the agreement with the buyer, or in statutory cases.
14. Conflict resolution
The parties shall endeavor to resolve any disputes amicably. The buyer can contact the Consumer Council to get assistance in a possible dispute with the seller. If an amicable solution is not reached after mediation in the Consumer Council, the parties may request in writing that the Consumer Council submit the dispute to the Consumer Disputes Committee. Decisions by the Consumer Disputes Committee are final four weeks after service. Before the decision is final, the parties may, by submitting a summons to the Consumer Disputes Committee, bring the decision before the district court.